return

Frequently asked questions about returns, refunds and exchanges.

How can I return items?

• Put a note with your order details and the reason for return or the completed return form in your return
• Click on your country below, fill out the form on the page that opens and follow the instructions
  • Germany
    
  • Austria
    
  • Switzerland
  • Netherlands
  • Belgium
    
  • Luxembourg
    
  • United Kingdom
    
  • France
    
  • Spain
    
  • Italy
    
  • Denmark
    
  • Finland
    
  • Poland
    
  • Czech Republic
    
  • Ireland
• Print the shipping label and stick it on the package
• Bring the package to a DHL collection point and send it back to us free of charge

Which items can I return?

• Items purchased less than 30 days ago
• Items are in unused and resalable condition
• Item in original packaging with intact labels
• Items whose seal is intact

Which items can I not return?

• Items purchased more than 30 days ago
• Item in used and non-resalable condition
• Items without original packaging or with removed or damaged labels
• Gift vouchers
• Donation items
• Items that have been removed from the seal

Items from the order are faulty or the package was damaged upon receipt?

If an item from your order is faulty or the package was damaged upon receipt, please contact our customer service within 7 days of the delivery date.

An item from your order is broken?

We will of course exchange defective or broken items free of charge. Please contact customer service for this. To ensure quick processing, we ask you to attach a photo of the defect to the email and send the defective item back to us. An exchange is only possible if the item has arrived with us and has been checked accordingly.

Can items be exchanged?

An exchange is only possible for limited items and only if the desired exchange item is still in stock.

In any other case, we will refund you the amount for your returned item and ask you to reorder your desired item.

What refund options are available?

We offer the following refund options:

• Refund of the balance to the original payment method
• Refund of the credit as a voucher

How quickly will I receive a refund?

Once your returned items are received and inspected, you will be notified via email. You will also be informed of the approval or rejection of your refund request. If the request is approved, the refund will be processed within 5 - 7 business days.

How quickly will my return be processed?

Please note that there may be delays in processing during periods of high volume of orders.
Normally we will inform you within 10 working days about the status of your return.

Your question wasn't answered?

If you have any questions about returns, refunds or exchanges, please contact our customer service and fill out the form below.